If you are not able to turn on your phone, please attempt the following:
- Press and hold the power button for at least 30 seconds
- Plug the charger into the device and verify that the LED light turns red
- After 20 minutes of charging, please try step 1 again
If this does not resolve the blank screen issue, please call our friendly Hot Pepper Support Team at +1 855-737-7377 (+1 855-PEPPERS) for further troubleshooting.